FAQs

A PCIe riser cable is a flexible extension cable that connects a PCIe slot on your motherboard to a PCIe device, such as a graphics card (GPU). It allows you to position the GPU away from the motherboard instead of installing it directly into the PCIe slot.

Riser cables are commonly used for vertical GPU installations, which can provide more flexibility when building a PC and allow you to create a cleaner, more customized layout. Depending on your case and configuration, a vertical GPU setup can also improve airflow around other components, create additional space for cable management, or simply give your build the look you want.

You do not necessarily need a riser cable for a standard PC build. They are primarily useful when your case or GPU mounting configuration requires or benefits from positioning the graphics card away from the motherboard.

Yes. LINKUP PCIe 5.0 riser cables are backward compatible with earlier PCIe generations, including PCIe 4.0 and PCIe 3.0.

When using a PCIe 5.0 riser cable with a PCIe 4.0 or PCIe 3.0 system, the connection will operate at the highest PCIe generation supported by the other components in your system.

For example, if your GPU and motherboard both support PCIe 3.0, using a PCIe 5.0 riser cable will not increase the system to PCIe 5.0. The connection will operate at PCIe 3.0 speeds.

The riser cable does not determine the PCIe generation by itself. The actual connection speed depends on the capabilities of the motherboard, GPU, and other components involved.

LINKUP PCIe 5.0 riser cables are designed to support PCIe 5.0 graphics cards, including current-generation GPUs such as the NVIDIA GeForce RTX 50 Series and AMD Radeon RX 9000 Series.

They are also backward compatible with PCIe 4.0 and PCIe 3.0 GPUs.

When using a PCIe 5.0 riser cable, the actual PCIe connection speed is determined by the capabilities of your GPU and motherboard. For example, a PCIe 4.0 GPU will operate at PCIe 4.0 speeds even when connected through a PCIe 5.0 riser cable.

The best riser cable for your system depends on your PC case, GPU, vertical mount, and, in some cases, your specific configuration.

For the easiest way to find the right cable for your setup, please see our PCIe 5.0 Riser Cable Compatibility Chart. The chart provides recommended riser cables for a variety of PC cases and configurations.

If you're still not sure which cable is right for your setup, please contact our Customer Support Team. We'll be happy to review your configuration and recommend the best option for you.

If your PC case isn't listed in our compatibility chart, please reach out to our Customer Support Team. We'll be happy to review your setup and recommend the LINKUP riser cable that would work best for your configuration.

To help us determine the best option, please share:

• PC case: Brand and model
• Motherboard: Brand and model
• GPU: Brand and model
• Vertical GPU mount: Brand and model, if applicable
• Additional setup details: Any information about how you're configuring your system that may be different from a typical installation

Once we have these details, we'll be happy to help you find the best riser cable for your setup.

Yes. Slight wrinkles and creases on your riser cable are perfectly safe and will not affect the cable’s performance or harm your other PC components.

Our cables use a patented design that is engineered to maintain signal integrity even when bent to a radius of approximately 1mm, including when the cable is bent multiple times.

One side effect of this design is that wrinkles or creases can appear easily and may remain visible even after the cable has been straightened. However these marks are purely cosmetic and will not affect the cable’s performance or functionality.

Yes. You can safely bend or fold your LINKUP riser cable to a radius of approximately 1mm, even multiple times along the same cable.

The only thing to keep in mind is to avoid repeatedly folding the cable back and forth at the exact same spot more than approximately 10 times, as the repeated folding can cause the internal wires to weaken over time.

Installation can vary depending on your PC case and hardware configuration.

We currently have installation guides available for some PC cases. Please see our PCIe 5.0 Riser Cable Compatibility Chart to check whether an installation guide is available for your specific case and configuration.

If you have any questions about installing your riser cable in a specific PC case, please feel free to contact our Customer Support Team. We’ll be happy to assist.

To help determine whether the issue may be related to the riser cable, please try the following steps:

1. Check for dust or residue

Gently clean the gold contacts on both the riser cable and the GPU using isopropyl alcohol to remove any residue that may affect the connection.

2. Reseat both ends of the riser cable

Please ensure that the cable is fully and properly inserted on both the motherboard and GPU sides, with no gold contacts visible.

Sometimes, the GPU may click into place before the riser cable is fully seated, so it is important to double-check both connections carefully.

3. Test your system with and without the riser cable

First, test your system with the riser cable installed and note any issues you are experiencing. Then test the system again with the GPU installed directly into the motherboard without the riser cable.

• If you experience the same issues with and without the riser cable, the issue is likely related to another component or part of your system rather than the riser cable.
• If you experience issues when the riser cable is installed, but your system runs perfectly without the riser cable, the issue may be related to the riser cable. In that case, please contact our Customer Support Team, and we’ll be happy to assist further.

When contacting our Customer Support Team, please provide the following information to help us better understand your setup and troubleshoot the issue:

• Your order number
• The exact issue you are experiencing and when it occurred
• Any other relevant details or troubleshooting steps you have already tried
• Your PC case, GPU, motherboard, and vertical mount (if applicable) brand/model
• Photos of the riser cable and its connections

We’ll be happy to assist you further and help find the best solution for your setup.

Our 3-Way Vertical GPU Mount is designed for PC cases with 7 PCIe expansion slots. Please check your case specifications to confirm that it has 7 PCIe expansion slots before purchasing.

In some setups, the bent prongs on the side plate of our 3-Way Vertical GPU Mount may interfere with surrounding components and affect installation.

If the bent prongs cause clearance issues with your case, please contact our Customer Support Team. We’ll be happy to provide a replacement side plate with straight prongs to help improve clearance and compatibility with your case.

Yes, our AI server cables are fully compatible with PCIe 5.0 systems and are also backward compatible with PCIe 4.0 systems.

Both LINKUP AI server cables and PCIe 5.0 riser cables extend the PCIe connection between the motherboard and GPU, allowing the GPU to be installed away from the motherboard, including in vertical GPU configurations. Both are compatible with PCIe 5.0 and PCIe 4.0 systems.

The main difference is their intended application. LINKUP AI server cables are designed specifically for high-density multi-GPU systems, AI servers, and machine-learning workloads. They use Gen 6 wires and connectors and are designed to provide lower insertion loss, which can be particularly beneficial in demanding, high-density configurations. Standard PCIe 5.0 riser cables use Gen 6 wires with PCIe 5.0 connectors and are primarily designed for standard PC builds or single-GPU vertical installations.

LINKUP products are covered by a 1-year warranty against manufacturing defects under normal use. Within the warranty period, we can provide a replacement for products that develop a manufacturing defect or functional issue during normal use.

Even if your product is outside the warranty period, our Customer Support Team is always happy to help answer questions and troubleshoot issues whenever possible.

If you experience an issue with your LINKUP product during the warranty period, please contact our Customer Support Team and explain the issue you’re experiencing.

To help us better understand the issue and determine the best way to assist you, it would be helpful to include details about your PC setup, how the product is being used or installed, and any troubleshooting steps you have already tried, along with photos or videos of the product or installation if available.

Our team will review the information and help troubleshoot the issue with you. If the issue is determined to be related to the product and a replacement is necessary, we’ll be happy to assist you with the replacement process.

Yes! LINKUP ships internationally.

Shipping availability may vary depending on the destination. Please check our available shipping options at checkout or contact our Customer Support Team if you have any questions about shipping to your location.

Shipping times vary depending on your location, shipping method, and the availability of the product.

For the most accurate delivery estimate, please check the shipping options available at checkout.

Orders can be changed or cancelled within 24 hours of being placed.

If you need to change or cancel your order, please contact our Customer Support Team as soon as possible and provide your order number and the details of your request.

Please note that changes or cancellations may not be possible once an order has already been processed, shipped, or entered production. For this reason, we recommend contacting us as soon as possible if you need to make a change to your order.

If you would like to return a LINKUP product that you no longer want or need, you may request a return within 1 year of purchase, subject to our return conditions.

Customers are responsible for the cost of return shipping. Depending on your location and order, returns can be sent to one of our designated return locations in the United States, Canada, or Japan. Our Customer Support Team will provide the appropriate return address and instructions for your order.

If you would like to request a return, please contact our Customer Support Team with your order number and the reason for the return. We’ll review your request and provide the appropriate return instructions.

Please do not ship the product back before contacting our Customer Support Team. We’ll need to review and approve the return first so we can properly document it and provide you with the appropriate return address and instructions.

If your product has a manufacturing defect or functional issue, please contact our Customer Support Team instead of requesting a return. We’ll be happy to help troubleshoot the issue and assist with a warranty replacement if appropriate.

Yes. LINKUP products are available for bulk and direct orders. Please contact our Customer Support Team with the products and quantities you’re interested in, and we’ll be happy to provide a quote and assist with your order.

Some products that are currently out of stock may still be available for bulk or direct orders. If you’re interested in a specific out-of-stock item, please contact our Customer Support Team with the product and quantity you need, and we’ll be happy to check availability and see what options may be available.